The amount owed for NPC tuition and fees is FIRST taken out of the student's award amount and then any remaining funds are disbursed. All financial aid disbursements are processed through BankMobile. There are no exceptions. (See NPC's contact with BankMobile, a Division of Customer Bank.)
Detailed information about disbursements and how to set up your BankMobile VIBE account is mailed to each financial aid student with their NPC award letter. BankMobile will send you a bright green envelope that says, "Important Information About Your Financial Aid Refunds," which contains a personal code that you will need to select your refund preference. Enter your personal code here on BankMobile's website and follow the instructions as soon as you receive the bright green envelope!
- The NPC Refund Selection Kit is mailed to the student's address before financial aid is disbursed.
- It is the student's responsibility to ensure they have a current and accurate mailing address on file with NPC.
- If you have any questions you may contact the NPC Business Office at (928) 524-7480.
BankMobile Refund F.A.Q.'s
How are financial aid refunds from NPC delivered to students?
Refunds will be delivered via the option you selected from your Refund Selection Kit. Activate your refund preference and make your refund selection online by visiting www.refundselection.com. Once your refund preference is selected, funds are sent from NPC to BankMobile who then disburses the refunds according to your selection. If you want the fastest access to your funds, simply choose to have your funds deposited directly into a BankMobile VIBE Account — a fully-functioning FDIC-insured checking account. With same business day deposit, a BankMobile VIBE Account is by far the fastest and easiest way to gain access to your refund money. Other available refund options are to have your money deposited to an already-established bank account and receive your money within 2 - 3 business days or to receive a paper check in the mail and receive your funds within 3 – 10 business days.
How will I get my Refund Selection Kit?
Financial aid refund students will receive a Refund Selection Kit from BankMobile in the mail at their primary address on file with NPC. Your kit will arrive in a bright green envelope and will automatically be sent out if you complete your FAFSA and list NPC as a potential school to attend.
Why is it important to select a refund preference?
Selecting your preferred method to receive refunds from NPC ensures you’ll always receive your refunds in a timely manner. Once your refund preference is selected your choice will remain active for all financial aid disbursements until changed.
What if I already selected a refund preference?
If you have already selected your refund preference and would like to modify your choice simply return to www.refundselection.com and login to your account to reset your preference. If your refund was sent before you changed your selection the refund would have been processed according to your prior set preference. The change in refund preference will only affect refunds sent after the date of the refund change.
What exactly is a BankMobile VIBE Account?
The BankMobile VIBE account is a fully-functioning FDIC-insured checking account with no minimum balance and no monthly fees for students. Selecting a BankMobile VIBE Account allows you to access your Financial Aid refunds quicker and easier than ever before and offers benefits such as:
- FREE Internet banking features
- The ability to make purchases anywhere Debit MasterCard is accepted
- Access to over 43,000 Allpoint ATM's in the US free of charge
- No fees for debit/credit purchase transactions
It is important to note that the BankMobile card is NOT a credit card, but rather a prepaid Debit Card backed by the purchasing power of the MasterCard network. For more questions on BankMobile VIBE Accounts please visit www.bankmobilevibe.com.
What are the advantages of having my refunds deposited directly to my BankMobile VIBE Account?
Your BankMobile VIBE Account is the quickest way to gain access to your refund money. The BankMobile VIBE card is NOT a credit card, however you can use it for purchases at all participating merchants that accept Debit MasterCard, get cash at ATMs, pay bills and more. Parents and friends can easily send you money online via the Send Money feature, as well as you can set up a Direct Deposit feature to add money to your account.
How will I know when my Financial Aid and/or Scholarship has been refunded?
BankMobile will send an email notification that funds are available to the address you entered during the refund selection process on the BankMobile website. Additionally, you can sign up to receive BankMobile text messages directly to your cell phone with mobile alerts. To view or change your notification settings you can access your information at www.refundselection.com.
Can I have my refund deposited to another bank account?
Yes. You may have your refund deposited to the bank of your choice. In order to have your refund deposited to your bank, activate your refund preference by visiting www.refundselection.com. During the activation process, select Electronic Deposit to Another Account for your refund preference and simply enter your established banking information.
What if I have additional questions?
Answers to additional questions along with an activation demo can be found by visiting BankMobile’s website at www.bankmobilevibe.com or by calling their customer care team by phone at 1-877-327-9515. You can also contact the NPC Business Office at (800) 266-7845, ext. 7480.
What do I need to do once I receive my refund? It is recommended that you login to MyNPC and print out your class schedule and billing statement. Review all charges and payments which include tuition and fees (textbooks are not included) for accuracy. You are required to pay for your textbooks separately and can use your refund disbursement to cover those costs.
Financial aid disbursements will NOT be available
to students two weeks before the start of the semester if they:
- NOTE: Financial aid does continue to disburse refunds throughout the semester. The above guidelines apply only to the disbursement made before classes start.
If you do not receive your financial aid in time, you are required to make payment arrangements (for tuition, fees and books) at the time of registration. See e-Cashier Payment Plan option.
- It is your responsibility to contact the NPC Financial Aid Office when changes are made to your class schedule to avoid any financial aid over-payment charges.
- Status of your financial aid file – login to MyNPC, or contact the NPC Financial Aid Office at (928) 524-7318. | email
- Student Billing/Disbursements – contact the NPC Business Office at (928) 524-7480. | email
- BankMobile VIBE Account – contact BankMobile at (877) 327-9515.
- NPC Online Bookstore Manager – Ralph Mahkovec - (928) 524-7498. | email
- e-Campus (on-line bookstore) customer service (877) 284-6744.
- Registration – contact the NPC Registrar's Office at (928) 524-7459. | email