Initial salary range of $14.75 to $17.99 per hour depending on education and experience.
Technical, Non-exempt, Level T1
Manager of Technical Services
Valid Arizona driver's license.
Security and Trust Requirements: Must not have felony convictions or misdemeanor convictions related to fraud, trust, financial or information crimes.
- Associate degree
- Industry standard computer certifications (CompTIA, Microsoft, CISCO, etc.)
- Five years of directly related work experience.
- High School Diploma or GED
- One year of closely related work experience
- Work with the Support Center to resolve support calls and provide excellent customer service.
- Provide technical assistance to users and staff.
- Install, troubleshoot, and service/repair a wide variety of computer related equipment and software.
- Pull and terminate network cabling.
- Assist in installing and configuring distributed systems and network equipment.
- Use remote access and management applications to support equipment at various locations.
- Perform timely and appropriate data entry, record keeping and correspondence/documentation.
- Participate and contribute to cross discipline support for other Information Services departments and specialties.
- Confer with staff, users, and management to determine requirements for new systems, software, or modifications to existing configurations.
- Tests and monitors software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of products for users.
- Perform other duties as assigned.
Demonstrate proficiency at computer installation, operation and repair; Incumbent must have the ability and commitment to: learn quickly, follow detailed instructions, make independent decisions within established guidelines, initiate fault isolation and other problem solving techniques which use “out of box” reasoning; assume responsibility and work independently as well as in teams; document and communicate within all phases of a task or project (both internal to Information Services and with customers); interact and work well under pressure with others, including end users; and exercise appropriate privacy and discretion in handling confidential information.
Knowledge of: Distance learning technologies including computer hardware and software, interactive whiteboards, projectors, and video endpoints. Previous and current versions of computer operating systems as well as common desktop applications. Installation standards for distance learning equipment, including classroom setup, networking requirements, endpoint and auxiliary equipment installation. Use of diagnostic software and tools/equipment used to troubleshoot computers, network, audio and video issues. Networks used to provide distance learning, including cable routing, installation, and network configuration.
Ability to: Organize work; assist users in becoming more proficient with new and existing technology; be professionally accountable; work independently as well as participate on teams effectively; provide input to improve methods and procedures; communicate clearly and effectively with users by email, phone and in person; develop documentation and other forms of communication effectively with colleagues and customers; install and update computer software; work with networking (domain) models; document and collaborate on procedures as needed; inventory parts and supplies; log, track and report on work requests; understand conceptually how the different components associated with systems and networks interact; follow through with 100% completion of projects/tasks, and support customers (and Help Desk) with long-term, creative solutions.
