Position Availability
Closing Date
Compensation
Initial salary range of $14.28 to $16.44 per hour depending on education and experience.
Classification
Technical, Non-exempt, Level I
Reports to
Manager of Technical Services
Required License/ Certification
Valid Arizona driver's license
Security and Trust Requirements: Must not have felony convictions or misdemeanor convictions related to fraud, trust, financial, or information crimes.
Preferred Qualifications
- Associate degree.
Required Qualifications
- High School diploma or GED.
Responsibilities
- Provide consistent and quality customer service by telephone, email, and in person for all NPC users (students, staff, faculty and administration).
- Remotely support all college users, equipment, and technologies.
- Quickly escalate issues up or down across the three tiered model of support.
- Operate, monitor and record video/audio feeds through the various distance learning systems.
- Assist other employees as needed by providing requested feedback and facilitating any troubleshooting/testing needed.
- Perform regular scheduled maintenance on distance learning equipment.
- Produce and maintain accurate documentation including user accounts, maintenance actions, system configuration changes, and classroom recordings.
- Follow all appropriate and applicable laws, restrictions, and procedures related to college information, data, recordings, and work products.
- Complete special projects as they arise.
- Perform other duties as assigned.
Skills Required
Competency in operating computer hardware/software and audio/video equipment.
Requisite Abilities:
- Demonstrated skill and proficiency in the operation of computers, commonly used software, interactive whiteboards, video and audio equipment.
- Demonstrated general knowledge of the workings of video, audio, and computer networks.
- Good verbal and written communication skills, energetic and motivated.
- Must have the ability to:
- Work nights and weekends.
- Learn quickly and follow detailed written and verbal instructions.
- Assume responsibility and work independently as well as in teams.
- Exercise appropriate privacy and discretion in handling confidential information.
