Initial salary range of $17.75 to $20.99 per hour depending on education and experience.
Technical and Skilled Craft, Non-exempt, Level T3
Reports to the Manager of Technical Services.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required verification document upon hire.
Valid driver's license.
- Associate’s degree
- Three (3) years of experience with audio/video or distance learning equipment.
- Three (3) years of experience in providing technical training to faculty and staff.
- Industry standard computer certifications (CompTIA, Microsoft, CISCO, etc.).
- Experience in working in a higher education environment.
- High School Diploma or GED.
- Experience with audio/video or distance learning equipment.
- Experience in providing technical support to users.
- Experience in working in a multicultural/diverse setting.
Install, maintain, and repair audio/video equipment and software used for distance learning and teleconferencing. Assist students, faculty, and staff with utilizing available technology in distance learning classrooms, monitor and maintain the systems associated with these classrooms and provide quality customer service and support to all NPC users.
- Work closely with faculty, staff, and students to provide assistance in using any NPC technological resources for learning environments. Conduct cross training for other IS technicians.
- Install and configure audio/video equipment, interactive whiteboards, software and systems. Conduct pre-installation site surveys and post installation testing. Perform preventive and corrective maintenance.
- Maintain and repair audio/video equipment and software using various applications. Provide on-site and remote support to faculty, staff, and students for NPC audio/video equipment and technologies.
- Conduct regular training sessions for NPC users on the usage of audio/video equipment and related software.
- Operate, monitor and record video/audio feed through the various distance-learning systems.
- Cross-discipline support for other Information Services departments and specialties.
- Work with the Help Desk/Support Center to resolve support calls. Provide consistent and quality customer service for supported NPC/Information Services by telephone, email and in person for all NPC users.
- Perform appropriate data entry, record keeping and correspondence/documentation.
- Perform other duties as assigned.
Requisite Abilities:
- Demonstrate skill and proficiency with computers, interactive whiteboards, video and audio equipment.
- Excellent verbal and written communication skills.
- Must have ability to:
- Document and communicate within all phases of a task or project (both internal to Information Services and with customers).
- Provide excellent customer service.
- Learn quickly and follow detailed written and verbal instructions.
- Make independent decisions within established guidelines.
- Initiate fault isolation and other problem solving techniques which use “out of box” reasoning.
- Assume responsibility and work independently as well as in teams.
- Interact and work well under pressure with others, including end users.
- Exercise appropriate privacy and discretion in handling confidential information.
Skills Required: Competency in operating computer hardware/software and audio/video equipment.