Refund Policy

Refunds are based on when you drop a class.

Refunds are processed through the My.NPC student portal.

NPC processes student financial aid and other student refunds weekly during the semesters. Students have the option of receiving disbursements through several options, including direct deposit, digital check, paper check, or credit card refund.

> See Steps For Adding Refund Preferences

ADDING REFUND PREFERENCES TO YOUR STUDENT ACCOUNT

STEP 1: LOG IN TO MY.NPC.EDU.

CLICK ON THE STUDENT PORTAL HOMEPAGE

STEP 2: NEW PAGE (EVERY STUDENT'S PAGE MAY LOOK DIFFERENT)

CLICK ON MY FINANCES/MY BILLING & PAYMENTS

STEP 3: NEW PAGE

CLICK ON TOUCHNET PORTAL.

STEP 4: NEW PAGE

IF YOU HAVEN’T ADDED A REFUND PREFERENCE, IT SHOULD GO DIRECTLY TO THIS PAGE UPON ENTERING YOUR FINANCE INFORMATION.

CLICK ON SET UP NEW ACCOUNT

STEP 5: POP UP

ENTER THE INFORMATION NEEDED.

CLICK CONTINUE. FOLLOW PROMPTS UNTIL YOU ARE DONE ENTERING YOUR INFORMATION.

STEP 6: YOU CAN ALSO SET UP YOUR REFUND FROM THE MAIN FINANCE PAGE

CLICK ON ELECTRONIC REFUNDS.

STEP 7: NEW PAGE

CLICK ON SET UP A NEW ACCOUNT

STEP 8: POP-UP

ENTER THE INFORMATION NEEDED AND CLICK CONTINUE.

YOU CAN ALSO SET THIS AS YOUR PREFERRED PAYMENT METHOD BY CLICKING THE CHECKBOX RIGHT ABOVE THE CONTINUE BUTTON.

FOLLOW PROMPTS UNTIL YOU ARE DONE ENTERING YOUR INFORMATION TO SET UP YOUR REFUND PREFERENCES.

YOU ARE ALL SET TO RECEIVE PAYMENTS! 😊

The Media/Technology Fee will be refunded ONLY if a student's enrollment drops below 3 credits within the timeframes indicated below.
Questions? Contact the Business Office at (800) 266-7845, ext. 7480.

General Refund Policy

Fall or Spring Semester
Regular Semester Course (Sixteen Weeks)

100 percent through the second week of the semester.
100 percent if NPC cancels the class.

Summer Session and Eight-Week Courses

100 percent through the first week of class.
100 percent if NPC cancels the class.

Short-Term Courses less than Eight Weeks

100 percent before the first day of class.
100 percent if NPC cancels the class.

One-Day & Two-Day Workshops

100 percent before the first day of class.
100 percent if NPC cancels the class.

POS 221 & POS 222 Courses

100 percent within one week of registration.
* Student must have NOT initiated in any online coursework.

**Class canceled - OR - day/time changed by NPC, 100 percent refund**
Course Type	Refund Deadline/Terms	Refund
SUMMER SESSION	Courses dropped on or before June 5, 2026 for SUMMER 2026.	100 percent

**Class canceled - OR - day/time changed by NPC, 100 percent refund**
Course Type	Refund Deadline/Terms	Refund
SIXTEEN WEEK COURSES	Courses dropped on or before: September 4, 2026 for FALL 2026	100 percent
EIGHT WEEK COURSES	Courses dropped through the first week of the eight-week class start date. August 28, 2026 for first eight weeks of FALL 2026. October 23, 2026 for second eight weeks of FALL 2026.	100 percent
SHORT TERM COURSES (Less than eight weeks)	Courses dropped prior to the first day of class.	100 percent
ONE-DAY & TWO-DAY WORKSHOPS	Courses dropped prior to the first day of class.	100 percent
POS 221 & POS 222 COURSES	Enrollment canceled within one week of initial registration; no coursework initiated.	100 percent

**Class canceled - OR - day/time changed by NPC, 100 percent refund**
Course Type	Refund Deadline/Terms	Refund
SIXTEEN WEEK COURSES	Courses dropped on or before: February 1, 2027 for SPRING 2027	100 percent
EIGHT WEEK COURSES	Courses dropped through the first week of the eight-week class start date. January 25, 2027 for first eight weeks of SPRING 2027. March 26, 2027 for second eight weeks of SPRING 2027.	100 percent
SHORT TERM COURSES (Less than eight weeks)	Courses dropped prior to the first day of class.	100 percent
ONE-DAY & TWO-DAY WORKSHOPS	Courses dropped prior to the first day of class.	100 percent
POS 221 & POS 222 COURSES	Enrollment canceled within one week of initial registration; no coursework initiated.	100 percent

Students who wish to request an exception to the regular refund policy may do so in writing by completing an Exception Refund Request form. You must take this form to your NPC Academic Adviser to be signed. Final approval must be obtained from the vice president for Learning and Student Services, or designee. Refund exceptions are ONLY made for one of the following reasons:

Serious illness or injury of the student, verifiable by a doctor's written statement that the illness prevents the student from attending all classes for the semester. The student must submit documentation prior to the end of the semester for which they are requesting the refund.
Death of a student or an immediate family member, if the request is made prior to the end of the semester in which the death occurs. The student or the student's survivor must provide death certificate or newspaper obituary notice and proof of relationship (birth certificate, marriage license).
Military service of a student in the Armed Forces or Arizona National Guard who is called to active duty and assigned to a duty station, verified by a copy of the orders, will be allowed to withdraw and receive a 100 percent refund of tuition, provided courses have not been completed.
Requests for refunds due to an institutional error will be evaluated on a case-by-case basis.

Any refund that may be due to a student will first be applied to any outstanding debts owed to the college. If a student received federal financial aid, grants, or scholarships, funds will be returned to the applicable federal financial aid program/grantor(s).

Examples of ineligible requests include: academic issues, financial issues, transportation issues, child care issues, course too easy, course too difficult, time conflict, faculty member conflict, never attending.