Small Business Development Center

America's SBDC

at Northland Pioneer College

Serving all of Navajo and Apache Counties

1001 W. Deuce of Clubs • Show Low, Arizona 85901
White Mountain Campus, Goldwater Building, Room 108
(928) 532-6170 • (800) 266-7845, ext. 6170 • Fax (928) 532-6171 •  E-mail

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NPC SBDC receives 2016 Excellence & Innovation Award

By Patricia Rhodes, AZ SBDC Network Marketing and PR Manager

PHOENIX — In celebration of National Small Business Week, the U.S. Small Business Administration (SBA) presented the 2016 Arizona Small Business Development Center of Excellence and Innovation Award to Northland Pioneer College's Small Business Development Center during the 2016 Small BIZ Con, May 5.

216 SBA Award Winners
2016 award winners Angela Cody-Rouget, AZ SBDC Director Janice Washington, Cecilia Mata
and Tracy Mancuso.

“The Arizona Small Business Development Center Network is honored to have the Northland Pioneer College SBDC receive the 2016 Arizona Small Business Development Center of Excellence and Innovation award. They are being acknowledged for all their hard work and contribution to the greater economic prosperity of our state,” shared Janice C. Washington, CPA, state director, Arizona Small Business Development Center Network.

The SBA recognized Arizona entrepreneurs and small business champions for their contributions to the state's economy and the many communities they serve. More than 97 percent of the businesses in the state are small businesses, and Arizona's small businesses employed more than two-fifths of the state's private workforce*. Year-after-year small businesses are the greatest sources of innovation, jobs, and revenue growth in Arizona's dynamic economy.

“Each year the SBA has the honor of spotlighting Arizona winners of our Small Business Week awards in a ceremony that recognizes and celebrates the entrepreneurial spirit and community activism that has long characterized the small business community of our great state,” states Robert J. Blaney, the district director of the SBA in Arizona. “These men and women are the risk takers, the innovators and the employers that fuel our economy and daily serve our communities as local leaders.”

Under the leadership of center director Tracy Mancuso, the Northland Pioneer College Small Business Development Center (SBDC) serves an economically-challenged region of Arizona. Through innovation and creativity, the SBDC Service Center has helped small businesses throughout Apache and Navajo counties, by providing support and guidance in all aspects of business development. The Northland Pioneer College SBDC serves 21,177 square miles, or an area twice the size of Massachusetts.

In 2015, the NPC SBDC served 69 long-term counseling clients; helped 26 new businesses start; and assisted clients in raising nearly $5 million in capital, while helping increase sales by $4.3 million. As a result of its efforts, the NPC SBDC also helped create or retain 89 jobs.

These metrics exceeded annual goals and are characteristic of the ongoing pattern of excellence exhibited year after year by Director Tracy Mancuso and her team: Business Analyst, Rich Chanick; Business Trainer, Merlene Foshee; and now-retired Business Analyst, Jim Austin.

In the past five years alone, the NPC SBDC has helped create 89 new businesses; create or retain 560 new jobs; secure over $24 million in new capital for clients; and increase client sales revenues by $28 million.

The NPC SBDC leadership and staff have been innovative in sharing their business expertise with their clients. When financing was tight, one of their clients created their own crowdfunding by selling tables in their restaurant to investors in order to obtain the needed capital. Another client investigated exporting wood products to support the wine industry in Mexico and southern Arizona in order to diversify their product line. Then, in an effort to fortify the local restaurants Northland Pioneer College SBDC advised another client who created a restaurant association.

The Northland Pioneer College SBDC is one of 10 Arizona SBDC Network Service Centers and six Arizona Procurement Technical Assistance Centers serving small businesses in Arizona. The NPC SBDC serves all of Navajo and Apache counties including reservation areas, providing quality educational programs, resources and confidential, no-cost, "one-on-one" counseling focused on a broad range of business issues. The SBDC staff and consultants guarantee discussions are held in the strictest confidence, working with small businesses to maximize their successes. For an appointment, or for more information, visit http://www.npc.edu/sbdc, or contact Tracy Mancuso, Director of NPC's Small Business Development Center, 532-6170 or toll-free (800) 266-7845, ext. 6170.

Other honorees at the 2016 Small Biz Con were:

Angela Cody-Rouget, the founder and owner of Major Mom, Phoenix. Angela's skill as an organizer made her a natural to start Major Mom, a business that helps others remove the chaos and clutter from their lives. Today she employs 32 professional organizers called “Liberators” for the freedom from chaos they provide their customers. Her unique services, her natural energy, the stellar growth of her business, and her desire to franchise caught the attention of some major investors. In February she made her franchising pitch to the billionaires on the hit TV show Shark Tank.

Cecilia Mata is the founder and owner of Allsource Global Management (AGM), Sierra Vista. Cecilia's story is that of many who come to the United States and leverage their experience to start a small business. Hers is a story of success unlike most others though because many of the services she provides her clients are classified. Allsource Global Management's core customers are in the defense, counterterrorism and intelligence communities.

*Arizona small business statistics source: https://www.sba.gov/advocacy/2013-small-business-profiles-states-and-territories

About the AZSBDC Network

For more than 25 years, the AZSBDC Network has fostered a statewide partnership between higher education and economic development organizations, dedicated to helping launch, grow and sustain Arizona small business owners. The AZSBDC Network is accredited by America's SBDC and is funded in part through a cooperative agreement with the U.S. Small Business Administration and the Department of Defense. To learn more about the AZSBDC Network or to find a SBDC or PTAC near you, visit www.azsbdc.net.
Last year alone, the AZSBDCs served more than 3,400 entrepreneurs through workshops and training along with nearly 3,000 business owners received one-on-one counseling from one of our professional business advisors. This resulted in more than 1,203 jobs created or retained; nearly $79 million in sales growth; more than $62 million in capital accessed; and 330 new businesses started.


AZSBDC State Network | Helping Launch, Grow and Sustain Arizona Small Businesses
Hosted by: Maricopa Community Colleges
SBDC Service Centers Hosted by: Arizona Western College | Central Arizona College | Cochise College | Eastern Arizona College
Maricopa Community Colleges | Mohave Community College | Northern Arizona Center for Entrepreneurship and Technology
Northland Pioneer College | Pima Community College | Yavapai College
Specialty Program: Arizona Procurement Technical Assistance Center Network
Hosted by: Maricopa Community Colleges


Growing a business? Thinking of starting one?

The Small Business Development Center is "education that means business."

We provide professional, one-on-one, business management advice, educational programs, and resource centers aimed at serving the diverse needs of entrepreneurs.

Since small businesses are so vital to Northeastern Arizona's economic growth and vitality, our goal is getting you the tools you need to be successful.

NO-COST and confidential Services offered at the NPC SBDC include:

  • Evaluating Your Business Idea
  • Business Plan & Marketing Strategy Assistance
  • Help with Bank Financing
  • Using Ratios to Keep Your Business Healthy
  • Annual Well-Biz Check-Ups
  • and so much more!

The NO-COST resources and training material on this web page are provided to help you explore your entrepreneurial spirit. When you've got your ideas together, give us a call or sign up to request counseling.

Sign up for NO-COST online business training from the Small Business Administration. The courses provide a comprehensive curriculum in small business management, financing and operations. These self-paced, noncredit, NO-COST online courses range in length from 1 to 3 hours.


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Funded in part through a Cooperative Agreement with the U.S. Small Business Administration. Special arrangements for the handicapped will be made if requested one week in advance. Contact Tracy Mancuso at (928) 532-6170. The SBDC is partially funded by the U.S. Small Business Administration (SBA). SBA funding is not an endorsement of any products, opinions or services. All SBA-funded programs are extended to the public on a non-discriminatory basis. Northland Pioneer College does not discriminate on the basis of race, color, national origin, veteran status, religion, marital status, gender, age or disability in admission or access to, or treatment or employment in its educational programs or activities. District grievance procedures will be followed for compliance with Title IX and Section 504 requirements. The Affirmative Action Compliance Officer is the Director of Human Resources, 2251 E. Navajo Blvd., Holbrook, AZ 86025, (928) 524-7471. The Section 504 Compliance Officer is the Coordinator of Disability Resource and Access, 1001 W. Deuce of Clubs, Show Low, AZ 85901, (800) 266-7845. The lack of English language skills will not be a barrier to admission and participation in vocational education programs.