Northland Pioneer College's Network and PC Support program guides you through the necessary competencies for the national industry standards CompTIA certification examinations. (A+ test part 1 & 2, N+ and Security).
You'll start NPC's degree program learning computer basics such as computer business information systems and applications with an emphasis on databases and spreadsheets.
Then you'll learn about IRQs, direct memory access and practical computer repair, including the basics of installing and repairing hard drives, modems, network cards, CPUs, power supplies, PDAs and printers.
In addition you'll study Microsoft Office fundamentals, Help Desk Soft Skills, applied and wireless networking, an introduction to programming, the GNU Linux operating system or webserver administration, system analysis and design. Many courses are hands-on practice of the essential knowledge needed for the entry-level information technology professional.
NPC offers three specific courses to help you prepare for and pass CompTIA exams:
- The CIS 142 class is geared toward the CompTIA A+ exam and focuses on the uses of current software and operating system interfaces and features.
- The CIS 145 course offers an overview of networking concepts, protocols, terminology to prepare students to pass the CompTIA Network + exam.
- The CIS 146 class is geared toward the CompTIA S+ exam and focuses on network security, compliance and operational security, threats and vulnerabilities, access control, cryptography and identity management.
Cap your studies with a three-credit internship to help you with the CompTIA recommended 500 hours of hands-on experience in the lab or field. You gain knowledge and experience working with IT professionals at the college or other participating businesses.
Labs and Classrooms
The basic CIS 105 Computer Applications and Information Technology, a three-credit-hour course, is available as an on-site or online course.
While computer labs are available at all NPC locations, this program requires specialized equipment that is only available in Holbrook and Show Low.
Computer support and network specialists work in many different industries, including information technology (IT), education, finance, healthcare and telecommunication.
Many help-desk technicians work for outside support service firms on a contract basis and provide help to a range of businesses and consumers. Faster computer networks are making it possible for some support specialists, particularly help-desk technicians, to work from a home office.
Employment of computer and information technology occupations is projected to grow 12 percent through 2024, faster than the average for all occupations, in part due to a greater emphasis on cloud computing, the collection and storage of big data, more everyday items becoming connected to the internet and the continued demand for mobile computing.
The U.S. Bureau of Labor Statistics lists the median national annual wage for computer and information technology occupations as $89,810. The median national annual wage for computer network support specialists was $67,510SOC 15-1152, and computer user support specialists was $54,150SOC 15-1151. (May 2017)
Potential Job Titles
Computer support specialist, computer technician, network technician, help desk specialist, IT technician, wireless network technician
NPC is a proud Academy Partner of CompTIA – the voice of Information Technology
Earn your A+, N+ and S+ national industry credentials at NPC.
Although this is not a transfer degree, some of NPC's computer courses may transfer to the state's three public universities and other colleges. Check with an NPC academic adviser and AZTransfer.com to see which NPC courses may be accepted for transfer credit.
Always work with an academic adviser at the college or university you plan to attend to ensure courses you complete at NPC will transfer.
The U.S. Department of Education requires all colleges to disclose a variety of information for any financial aid eligible program that "prepares students for gainful employment in a recognized occupation." See the Letter from the U.S. Department of Education (PDF).