We are here to help you!
There are several NPC offices that can help answer your questions and solve your issues. Contact the offices listed below by email or phone for assistance. Most meetings will happen through Zoom, a virtual meeting room where you will be able to see and speak to an NPC representative and share and have documents shared with you when necessary.
- Business Office - billing and payments, refunds, Nelnet/e-Cashier payment agreements, BankMobile, IRS 1098-T forms
- Financial Aid Office - pell grants, scholarships, work-study, FAFSA applications and required documents
- Records & Registration - Admissions Office - enrollment, registration, student ID numbers, grades, transcripts, student records
- Computer/Technical Support - receive help with computer and software issues, Moodle, MyNPC logins, password reset
- Career Services - help determining career goals, writing a résumé and cover letter, developing interviewing skills
- College Credit in High School - high school programs such as NAVIT, dual enrollment, TALON courses
- Academic Advising - course selection, registration help, prerequisites, establishing a degree/certificate plan, placement testing if needed
- Veterans Services - helping veterans use their educational benefits at NPC
- Noncredit Classes - learning just for fun, kids college
- Library - research assistance for students, college term papers, online resources: books, magazines, videos
Below is a list of common questions about student services provided at NPC. Expand the toggle for each item to find the answer. If you still have questions, email or call the NPC office related to your issue.
How do I enroll in NPC's fall 2020 classes?
- If you are a new student to NPC, the first step to enrolling is to fill out an application form.
- If you are a continuing student, you may register through MyNPC (just follow these step-by-step directions).
- Fall '20 registration begins Monday, June 1 through August 23.
- Please note that the FALL 2020 class schedule is subject to change as the college works to best serve its students and keep them safe during the COVID-19 Pandemic.
Can I get on a waiting list if a class is full?
Yes, follow these instructions:
How can I meet with an NPC Academic Adviser?
Currently, NPC’s physical Academic Advising offices are CLOSED; however, we are still here to help you – remotely and virtually! You can set up an appointment to speak to them by emailing a request or by calling and leave a voice message if they don’t answer. Your adviser will return your email or phone call as quickly as possible.
- See a complete list of advisers and their contact information here.
Where can I find an internet connection at NPC?
NPC has WiFi internet available in all NPC buildings as well as in parking lots for current students. Watch this video below on how to connect to it. If you are having trouble getting connected, please call the NPC Support Center at (928) 524-7447 during normal business hours.
What do I do if I need technical/computer support?
If you need technical support such as logging into MyNPC, Moodle, Wi-Fi, or other college resources, please contact the NPC computer Support Center by calling (928) 524-7447, from 8 a.m. to 5 p.m., Monday through Thursday and, 8 am to 4 pm on Friday or by sending an email to email@example.com.
How do I order an official transcript?
Please follow the instructions on our transcript page. Please note: Due to COVID-19, we are UNABLE to send transcripts through priority mail. We are only able to send out transcripts via standard postal mail. NPC does not process transcript requests when the college is closed, including holidays and weekends.
What is happening with dual enrollment (NAVIT, TALON, high school students)?
Students will hear directly from faculty about how each course will be handled.
High school students are encouraged to reach out to their local high schools for assistance/guidance.
Are there additional scholarships available because of COVID-19?
On March 27, lawmakers included funding for college students that were negatively impacted by the COVID-19 pandemic when they passed the CARES Act. Northland Pioneer College received funding to pass onto eligible students in the form of financial aid grants. These grants are not competitive and any student that meets the eligibility requirements will receive money (or a laptop) on a first come, first served basis until grant funds are depleted. Please see the Technology Scholarship Application and the Emergency Grant Application for eligibility criteria and application submission requirements. In place of a signature, we will accept applications submitted directly from a student's NPC student email address. Please fill out this document and return it to the Financial Aid Office by emailing firstname.lastname@example.org.
Will I be able to get a Work-Study job on campus this fall?
No, NPC will not be offering Federal Work-Study positions for the fall semester. Please email Financial Aid with questions about Federal Work-Study.
What do I do if I need disability resources?
The Disability Resource & Access (DRA) office is available to assist you and provide resources that may help with your classes. Students should visit the DRA webpage and click on the “Application Materials, Forms & Resources” tab in the middle of the page. From this location, you can apply for ADA services, request accommodations, report a concern regarding accessibility, and receive helpful apps and free assistive software like Read Write Gold.
How can I obtain help from NPC's Career Services department?
NPC’s physical Career Services office is CLOSED; however, we are still here to help you – remotely and virtually. You can find lots of help and resources on our Career Services webpage for both job seekers and employers. You can also schedule an appointment with Ben Sandoval by sending him an email or calling (928) 289-6568 and leave a voice message if there is no answer.
NPC will be holding online training and events for those looking for employment and help with their job search skills. Find information about these events, recorded webinars, and resources on the Career Services:
- NPC Events Calendar
- Facebook page - follow this page for the latest events and announcements, including live webinars, new resources, and job announcements.
- Moodle page - has information about live and recorded webinars as well as associated documents such as slides & handouts. (Non-students can access Moddle by clicking on “Log in as a guest” button.)
Where can I find Food Bank/Mobile Pantry information?
To find a current list of Food Bank resources in your area, go to the Arizona Food Bank Network website and enter your zip code to see a list of resources in your area.