We are here to help you!
There are several NPC offices that can help answer your questions and solve your issues. Contact the offices listed below by email or phone for assistance. Most meetings will happen through Zoom, a virtual meeting room where you will be able to see and speak to an NPC representative and share and have documents shared with you when necessary.
- Business Office - billing and payments, refunds, Nelnet/e-Cashier payment agreements, BankMobile, IRS 1098-T forms
- Financial Aid Office - pell grants, scholarships, work-study, FAFSA applications and required documents
- Records & Registration - enrollment, registration, student ID numbers, grades, transcripts, student records
- Computer/Technical Support - receive help with computer and software issues, Moodle, MyNPC logins, password reset
- Career Services - help determining career goals, writing a résumé and cover letter, developing interviewing skills
- College Credit in High School - high school programs such as NAVIT, dual enrollment, TALON courses
- Academic Advising - course selection, registration help, prerequisites, establishing a degree/certificate plan, placement testing if needed
- Veterans Services - helping veterans use their educational benefits at NPC
- Noncredit Classes - learning just for fun, kids college
- Library - research assistance for students, college term papers, online resources: books, magazines, videos
Below is a list of common questions about student services provided at NPC. Expand the toggle for each item to find the answer. If you still have questions, email or call the NPC office related to your issue.
How do I enroll in NPC summer and fall classes?
How can I meet with an NPC Academic Adviser?
Currently, NPC’s physical Academic Advising offices are CLOSED; however, we are still here to help you – remotely and virtually! You can set up an appointment to speak to them by emailing a request or by calling and leave a voice message if they don’t answer. Your adviser will return your email or phone call as quickly as possible.
- See a complete list of advisers and their contact information here.
What do I do if I need technical/computer support?
If you need technical support such as logging into MyNPC, Moodle, Wi-Fi, or other college resources, please contact the NPC computer Support Center by calling (928) 524-7447, from 7 a.m. to 9 p.m., Monday through Thursday and, 7 am to 4 pm on Friday or by sending an email to firstname.lastname@example.org.
Will NPC hold commencement or completer ceremonies?
We have decided to cancel our May Commencement and all completer ceremonies) for spring '20. We are presently looking into some type of virtual celebration to honor and recognize the accomplishments of this years’ graduates. We will post an update online as soon as we know more.
How do I order an official transcript?
Please follow the instructions on our transcript page. Please note: Due to COVID-19, we are UNABLE to send transcripts through priority mail. We are only able to send out transcripts via standard postal mail. NPC does not process transcript requests when the college is closed, including holidays and weekends.
What is happening with dual enrollment (NAVIT, TALON, high school students on campus)?
Spring '20 dual enrollment classes are still being held in an online environment. Students will hear directly from faculty about how each course will be handled online. Some faculty will share content over the Moodle class platform, some will create Zoom classes, and some may use other forms of technology. If you have any problems understanding how to use the technology, please contact your instructor. To access your class in Moodle, simply log into MyNPC and click on the course on the left side of the screen under “Quick Links.”
High school students are encouraged to reach out to their local high schools for assistance/guidance in securing access to the necessary technology. The nature of these programs requires students to complete the courses in order to obtain not only college credit, but also high school credit.
Will there be any kind of refund for the spring '20 semester?
Students may opt-out or drop a course at any point during the spring '20 semester. The refund policy for the spring '20 semester is as follows:
Canceled Courses - Students registered in a course NPC canceled will receive a 100% refund. No action is required by these students to receive this refund. Refunds will be automatically processed within two to three weeks of notification. Refunds will take two to three weeks to process.
Opting Out/Dropping Courses - Students who cannot or choose not to participate in an NPC online/distance modality course will be granted a credit-for-credit tuition waiver. These waivers are redeemable for two years (Summer, Fall 2020; Spring, Summer, Fall 2021; Spring 2022), and can be used to take classes at any time during this period. Students must notify their instructor AND advisor to drop a course, and request the tuition waiver. Waivers may take two to three weeks to process. Credit-for-credit tuition waivers cannot be transferred to another individual or exchanged for cash value.
Late Start Courses - Students enrolled in a late-start course that has NOT met yet may opt to drop the course for a 100% refund. Students need to notify Records & Registration to drop their course. Refunds will take two to three weeks to process.
High School Programs - Students enrolled through high school programs (Talon, NAVIT, Dual) are NOT eligible for the credit-for-credit tuition waiver listed above. High school students are encouraged to reach out to their local high school for assistance/guidance in securing access to the necessary technology to continue their spring '20 NPC classes online. The nature of these programs (i.e., dual functionality of high school and college credit) requires students to complete their courses to secure not only college credit, but also high school credit.
Are there additional scholarships available because of COVID-19?
On March 27, lawmakers included funding for college students that were negatively impacted by the COVID-19 pandemic. Northland Pioneer College recently received funding to pass onto eligible students in the form of financial aid grants. These grants are not competitive and any student that meets the eligibility requirements will receive money on a first come, first served basis until grant funds are depleted. Please see the Grant Application for eligibility criteria and application submission requirements. In place of a signature, we will accept applications submitted directly from a student's NPC student email address. Please fill out this document and return it to the Financial Aid Office by emailing email@example.com.
Do I still have to make Satisfactory Academic Progress (SAP)?
The recently passed Coronavirus Aid, Relief, and Economic Security (CARES) Act allows NPC to exclude from Satisfactory Academic Progress (SAP) calculations any attempted credits that were not completed due to a qualifying emergency, without requiring an appeal from the student. If you have any questions, please email to financial aid.
I have a student job on campus, will that continue?
It is likely that many student jobs will not continue as our campuses transition to all-remote work. Your supervisor will be in touch with you to make specific plans. All Federal Work-Study student employees will continue to get paid for their regularly scheduled hours through the remainder of the semester as long as they are still registered for classes. Please email Financial Aid with questions about Federal Work-Study or Payroll with questions about your paychecks.
What do I do if I need disability resources?
The Disability Resource & Access (DRA) office is available to assist you and provide resources that may help with your transition to online instruction. Students should visit the DRA webpage and click on the “Application Materials, Forms & Resources” tab in the middle of the page. From this location, you can apply for ADA services, request accommodations, report a concern regarding accessibility, and receive free assistive software like Read Write Gold.
- Freedom Scientific has taken the unprecedented step of offering its licensing for FREE to those in the US and Canada. You can obtain a free home license of JAWS, ZoomText, or Fusion until June 30, 2020! Access these licenses at: portal.freedomscientific.com/SponsoredSoftware.
How can I obtain help from NPC's Career Services department?
NPC’s physical Career Services office is CLOSED; however, we are still here to help you – remotely and virtually. You can find lots of help and resources on our Career Services webpage for both job seekers and employers. You can also schedule an appointment with Ben Sandoval by sending him an email or calling (928) 289-6568 and leave a voice message if there is no answer.
NPC will be holding online training and events for those looking for employment and help with their job search skills. Find information about these events, recorded webinars, and resources on the Career Services:
- NPC Events Calendar
- Facebook page - follow this page for the latest events and announcements, including live webinars, new resources, and job announcements.
- Moodle page - has information about live and recorded webinars as well as associated documents such as slides & handouts. (Non-students can access Moddle by clicking on “Log in as a guest” button.)