Exempt, 12 Months
- Bachelor’s degree in Computer Science or a related discipline.
- Three years of hands-on experience in the operation, maintenance, troubleshooting, design, implementation, and management of outdoor microwave radio equipment, two-way communication equipment, and indoor wireless systems.
- Five years of experience in general networking technologies, troubleshooting, and support.
- Experience and/or the ability to become certified to safely climb telecommunications towers in accordance with all safety regulations (OSHA).
- Cisco CCNA certification.
- Five years of hands-on experience in the operation, maintenance, troubleshooting, design, implementation, and management of outdoor microwave radio equipment, two-way communication equipment, and indoor wireless systems.
- Experience in supporting Ceragon, Exalt Bridgewave, and/or Siklu equipment.
- Cisco CCNP or CCIE certification
- Working experience in Higher Education Environments.
- Design, install, maintain, and support indoor and outdoor wireless network infrastructures and make recommendations on enhancements.
- Use measuring and diagnostic tools to test, troubleshoot, and adjust equipment.
- Assist in the planning, configuration, deployment, and support of campus LAN/WAN infrastructure.
- Facilitate and coordinate the work of vendors, suppliers, and consultants in the resolution of systems fault.
- Participate in the evaluation of vendor hardware, software, and services related to networking equipment.
- Document network topology and configuration settings of all equipment, to include a full and accurate inventory of all network devices.
- Provide consistent and quality customer service by telephone, email and in person for all NPC users (students, staff, faculty and administration).
- Install, configure, troubleshoot, repair, and test additional hardware and software.
- Quickly escalate issues up or down across the three tiered model of support.
- Assist network and computer technicians as needed by providing requested feedback and facilitating and troubleshooting/testing needed.
- Provide cross-discipline support for other Information Services departments and specialties.
- Complete special projects as they arise.
- Perform other duties as assigned.
- Ability to safely climb radio towers up to 300 feet in order to troubleshoot, configure, install, and remove equipment.
- Strong analytical and problem solving skills
- Strong organizational, written, and oral communication skills.
- Ability to plan and prioritize workload to meet implementation schedules and minimize schedule conflicts.
- Ability to work in a calm and productive manner during potentially high stress situations such as service outages or necessity to provide immediate deliverables.
- Wireless and wired network troubleshooting and configuration.
- Demonstrated commitment to continuous learning.
- Incumbent must have the ability and commitment to: learn quickly, follow detailed instructions, make independent decisions within established guidelines, initiate fault isolation and other problem solving techniques which use “out of the box” reasoning.
- Assume responsibility and work independently as well as in teams.
- Document and communicate within all phases of a task or project (both internal to Information Services and with customers).
- Interact and work well under pressure with others, including end users.
- Exercise appropriate privacy and discretion in handling confidential information.
Ability to perform the following physical requirements of the position with or without a reasonable accommodation: critical sensory requirements include general vision, corrected to 20/20, hear or listen in the normal range (corrected) and speak and give directions clearly. Ability to sit for prolonged periods of time at a keyboard and/or CRT. Ability to perform frequent lifting of up to 100 lbs, plus the ability to bend and stoop regularly.
Required License/ Certification
- Valid driver's license required.
- All required OSHA related certifications for climbing telecommunications towers.
- Forward a cover letter (which outlines how you meet the qualifications listed above)
- Résumé including dates of employment
- Copies of transcripts with Degree(s) posted
- A list of five current professional references with contact information including phone numbers.
You may submit your application two ways:
- By postal mail to:
- By internet. Clicking on the "Submit Your Application Online" button to the right.
application materials. We accept PDF files and Word documents.
*** Please DO NOT COPY AND PASTE your application materials
into the e-mail links on this site.***
Submission of ALL required application materials is the responsibility of the applicant.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required verification document upon hire.
Human Resources: (928) 524-7473 or send an e-mail.
Please DO NOT COPY AND PASTE your application materials into the e-mail link above.
Northland Pioneer College does not discriminate on the basis of race, color, national origin, religion, marital status, gender, age or disability in admission or access to, or treatment or employment in its educational programs or activities. District grievance procedures will be followed for compliance with Title IX and Section 504 requirements. The Affirmative Action Compliance Officer is the Director of Human Resources, 2251 E. Navajo Blvd., Holbrook, AZ 86025, (928) 524-7471. The Section 504 Compliance Officer is the Coordinator of Disability Resources and Access, 1001 W. Deuce of Clubs, Show Low, AZ 85901, (800) 266-7845. The lack of English language skills will not be a barrier to admission and participation in vocational education programs.
Submit Your Job Application
Complete the biographical information, select an employment opportunity, and attach your cover letter, résumé, five references and transcripts or credentials as documents or Adobe PDFs. (Individual attachments cannot exceed 3 MB.)