Support Center Operator

Non-exempt, Level T1

Organizational Relationship

Reports to the Manager of Technical Services.

Location

Painted Desert Campus, Holbrook, AZ

Required Qualifications

High School diploma or GED.

Preferred Qualifications

Associate’s Degree.

Responsibilities

  1. Provide consistent and quality customer service by telephone, email, and in person for all NPC users (students, staff, faculty and administration).
  2. Remotely support all college users, equipment, and technologies.
  3. Quickly escalate issues up or down across the three tiered model of support.
  4. Operate, monitor and record video/audio feeds through the various distance learning systems.
  5. Assist other employees as needed by providing requested feedback and facilitating any troubleshooting/testing needed.
  6. Perform regular scheduled maintenance on distance learning equipment.
  7. Produce and maintain accurate documentation including user accounts, maintenance actions, system configuration changes, and classroom recordings.  
  8. Follow all appropriate and applicable laws, restrictions, and procedures related to college information, data, recordings, and work products.
  9. Complete special projects as they arise.
  10. Perform other duties as assigned.

Skills Required

REQUISITE ABILITIES:

  1. Demonstrated skill and proficiency in the operation of computers, commonly used software, interactive whiteboards, video and audio equipment.
  2. Demonstrated general knowledge of the workings of video, audio, and computer networks.
  3. Good verbal and written communication skills, energetic and motivated.
  4. Must have the ability to:
    1. Work nights and weekends.
    2. Learn quickly and follow detailed written and verbal instructions.
    3. Assume responsibility and work independently as well as in teams.
    4. Exercise appropriate privacy and discretion in handling confidential information.

      Skills Required: Competency in operating computer hardware/software and audio/video equipment.

Required License/ Certification

Valid Arizona driver's license

Compensation

Initial salary range of $14.28 to $16.80 per hour depending on education and experience.

Closing Date

November 17, 2017

Position Availability

Immediately

Application Information:
  • Forward a cover letter (which outlines how you meet the qualifications listed above)
  • Résumé including dates of employment
  • Copies of transcripts with Degree(s) posted
  • A list of five current professional references with contact information including phone numbers.
You may submit your application two ways:
  • By postal mail to:
ATTN: Human Resources Department
Northland Pioneer College                                                                                    Job application button
PO Box 610

Holbrook, AZ 86025-0610
  • By internet. Clicking on the "Submit Your Application Online" button to the right.
Please be sure to upload your documents as file attachments for all required
application materials.
We accept PDF files and Word documents.
*** Please DO NOT COPY AND PASTE your application materials
into the e-mail links on this site.***


Submission of ALL required application materials is the responsibility of the applicant.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required verification document upon hire.

Questions?
Human Resources: (928) 524-7473 or send an e-mail.

Please DO NOT COPY AND PASTE your application materials into the e-mail link above.


Northland Pioneer College does not discriminate on the basis of race, color, national origin, religion, marital status, gender, age or disability in admission or access to, or treatment or employment in its educational programs or activities. District grievance procedures will be followed for compliance with Title IX and Section 504 requirements. The Affirmative Action Compliance Officer is the Director of Human Resources, 2251 E. Navajo Blvd., Holbrook, AZ 86025, (928) 524-7471. The Section 504 Compliance Officer is the Coordinator of Disability Resources and Access, 1001 W. Deuce of Clubs, Show Low, AZ 85901, (800) 266-7845. The lack of English language skills will not be a barrier to admission and participation in vocational education programs.

Submit Your Job Application

Complete the biographical information, select an employment opportunity, and attach your cover letter, résumé, five references and transcripts or credentials as documents or Adobe PDFs. (Individual attachments cannot exceed 3 MB.)

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Attach your documents

Use the following fields to attach your supporting documentation for your application. Click on the "Browse" button to find and select each document to upload.

Attach your Cover Letter in one of the following formats: txt, rtf, doc, docx, pdf, zip. File cannot exceed 3MB.

Attach your Résumé in one of the following formats: txt, rtf, doc, docx, pdf, zip. File cannot exceed 3 MB.

Attach your References with current addresses, phones and email addresses in one of the following formats: txt, rtf, doc, docx, pdf, zip. File cannot exceed 3 MB.

Attach your Transcripts in one of the following formats: txt, rtf, doc, docx, pdf, zip. (File cannot exceed 3 MB.) If you are having transcripts sent directly to NPC Human Resources, please complete the following box.

If you are having your transcripts sent directly to NPC from a higher educational institution, please list where they are coming from above.

Attach your Credentials in one of the following formats: txt, rtf, doc, docx, pdf, zip. (File cannot exceed 3 mb.) If you are having credentials sent directly to NPC Human Resources, please list where they are coming from below.

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