Information Services Support Technician I

Technical, Non-exempt, Level T1

Organizational Relationship

Reports to Manager of Technical Services


Silver Creek Campus – Snowflake, Arizona

Required Qualifications

  • High School Diploma or GED
  • One year of closely related work experience

Preferred Qualifications

  • Associate degree
  • Industry standard computer certifications (CompTIA, Microsoft, CISCO, etc.)
  • Five years of directly related work experience.


  1. Work with the Support Center to resolve support calls and provide excellent customer service.
  2. Provide technical assistance to users and staff.
  3. Install, troubleshoot, and service/repair a wide variety of computer related equipment and software.
  4. Pull and terminate network cabling.
  5. Assist in installing and configuring distributed systems and network equipment.
  6. Use remote access and management applications to support equipment at various locations.
  7. Perform timely and appropriate data entry, record keeping and correspondence/documentation.
  8. Participate and contribute to cross discipline support for other Information Services departments and specialties.
  9. Confer with staff, users, and management to determine requirements for new systems, software, or modifications to existing configurations.
  10. Tests and monitors software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of products for users.
  11. Perform other duties as assigned.

Skills Required

Demonstrate proficiency at computer installation, operation and repair; Incumbent must have the ability and commitment to: learn quickly, follow detailed instructions, make independent decisions within established guidelines, initiate fault isolation and other problem solving techniques which use “out of box” reasoning; assume responsibility and work independently as well as in teams; document and communicate within all phases of a task or project (both internal to Information Services and with customers); interact and work well under pressure with others, including end users; and exercise appropriate privacy and discretion in handling confidential information.

Knowledge of:  Distance learning technologies including computer hardware and software, interactive whiteboards, projectors, and video endpoints.  Previous and current versions of computer operating systems as well as common desktop applications.  Installation standards for distance learning equipment, including classroom setup, networking requirements, endpoint and auxiliary equipment installation.  Use of diagnostic software and tools/equipment used to troubleshoot computers, network, audio and video issues.  Networks used to provide distance learning, including cable routing, installation, and network configuration. 


Ability to: Organize work; assist users in becoming more proficient with new and existing technology; be professionally accountable; work independently as well as participate on teams effectively; provide input to improve methods and procedures; communicate clearly and effectively with users by email, phone and in person; develop documentation and other forms of communication effectively with colleagues and customers; install and update computer software; work with networking (domain) models; document and collaborate on procedures as needed; inventory parts and supplies; log, track and report on work requests; understand conceptually how the different components associated with systems and networks interact; follow through with 100% completion of projects/tasks, and support customers (and Help Desk) with long-term, creative solutions.

Required License/ Certification

Valid Arizona driver's license

Security and Trust Requirements: Must not have felony convictions or misdemeanor convictions related to fraud, trust, financial or information crimes.


Initial salary range of $14.75 to $17.63 per hour depending on education and experience.

Closing Date

August 17, 2018

Position Availability

September 3, 2018

Application Information:
  • Forward a cover letter (which outlines how you meet the qualifications listed above)
  • Résumé including dates of employment
  • Copies of transcripts with Degree(s) posted
  • A list of five current professional references with contact information including phone numbers.
You may submit your application two ways:
  • By postal mail to:
ATTN: Human Resources Department
Northland Pioneer College                                                                                    Job application button
PO Box 610

Holbrook, AZ 86025-0610
  • By internet. Clicking on the "Submit Your Application Online" button to the right.
Please be sure to upload your documents as file attachments for all required
application materials.
We accept PDF files and Word documents.
*** Please DO NOT COPY AND PASTE your application materials
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Submission of ALL required application materials is the responsibility of the applicant.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required verification document upon hire.

Human Resources: (928) 524-7473 or send an e-mail.

Please DO NOT COPY AND PASTE your application materials into the e-mail link above.

Northland Pioneer College does not discriminate on the basis of race, color, national origin, religion, marital status, gender, age or disability in admission or access to, or treatment or employment in its educational programs or activities. District grievance procedures will be followed for compliance with Title IX and Section 504 requirements. The Affirmative Action Compliance Officer is the Director of Human Resources, 2251 E. Navajo Blvd., Holbrook, AZ 86025, (928) 524-7471. The Section 504 Compliance Officer is the Coordinator of Disability Resources and Access, 1001 W. Deuce of Clubs, Show Low, AZ 85901, (800) 266-7845. The lack of English language skills will not be a barrier to admission and participation in vocational education programs.

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