Frequently Asked Questions about Online Courses
What does it take to be an online student?
To be successful, online students need certain skills (such as familiarity with using email, browsers, and word processors)
and a high degree of discipline and motivation. Here are some other characteristics that favor success in online courses. The student:
- Realizes that online courses require AT LEAST as much time and study as on-campus courses. (Successful distance
education students typically report spending more time, not less, than for regular courses.)
- Is a reader with good comprehension skills. (Directions are generally in written form without face-to-face or verbal
communication.)
- Does not require interaction with other students and instructors to grasp materials.
- Is interested in trying new methods of learning.
- Is not afraid of new technology--utilizes the computer as a tool, like pencil and paper.
- Has experience using the Internet, searching for references and browsing.
- Is organized in submitting coursework with proper labeling.
- Is patient.
Internet courses are not briefer versions of classroom instruction. Some online courses are open
entry and exit, while others are semester-based. However, all students are expected to complete coursework within the semester in
which they enroll. (Amplification on Exit and Entry Guidelines
here.)
How do I register for a NPC online course?
Comprehensive registration information is available on the Registration Page.
Briefly, however, there are three ways to register for NPC Online courses:
- Enroll at your nearest NPC campus or center.
- Enroll by phone. Call
the Records and Registration Office
at (928) 524-7660 or toll-free 1-800-266-7845, ext. 7660.
- Submit the online registration form and follow the
instructions in the top section of the page.
Payment or payment arrangements must be made within two business days.
How much does the course cost?
Whether you are an Arizona resident or out-of-state student, Northland's tuition remains the lowest of
Arizona community colleges. Click to view current
tuition rates (.pdf file).
Each Internet course is subject to a technology fee ranging from $25 to $75. Course fees are listed in the
Schedule of Classes.
How do I start the course?
Find your class and instructor on the
main Online Courses page. Once you're there, the next step is
usually to send an e-mail to the instructor. The instructor will then contact you with a login ID and password (if necessary), and other
information. When checking in with your teacher, include your name, mailing address, course name or number, phone number including area
code, and e-mail address. If you have difficulty contacting an instructor, please use the
Support Center page to send a message or call toll-free
1-800-266-7845 to leave a message for the instructor.
If I decide to withdraw from the class, can I get a refund?
If, after enrolling, you discover the class is not what you expected, you should complete a Course Change Form at
an NPC campus or center. Students out of the NPC service area can call the
Records and Registration Office
to request a form and instructions for returning the signed request. To avoid a
'W' (grade of withdrawal) on your transcript, be sure to complete the form prior to the fourth week of the semester. See the
Academic Calendar for current deadline
dates.
To receive a 100% refund for an Internet course, a student must officially drop the class within one week of registration
and not have initiated any of the Online coursework. A 50% refund is provided if a student has dropped the class
within two weeks of registration and has not initiated any of the Online coursework. Refunds are processed by the
NPC Business Office, and checks are mailed.
Remember that withdrawing from a class may affect your financial aid eligibility. If this applies to you, contact the NPC
Financial Aid Office.
What hardware/software do I need?
Requirements will vary and times change. But in general, you'll need:
- An IBM compatible computer running Windows 98 or later, or a Macintosh running OS 9.x or later. (Other operating systems are not actively
supported, but may work). 64 Mb of RAM in your machine will
work, but slowly. Many newer machines have 512 Mb or more, and more equals faster. Similarly, a 133 MHz CPU will probably be sufficient,
but it will not be quick.
- A sound card and speakers (a microphone may be needed for some courses).
- A color monitor capable of displaying a minimum of: 256 colors (16 bit preferred) @ 800 x 600 resolution.
- Access to the Internet. Be sure to ask your ISP if they offer a student discount. Also, a minimum 28.8 Kbs modem (56Kbs preferred)
or DSL/Cable/Satellite ("broadband") connection.
- An e-mail program/account that can send and receive attachments.
- At least one Java-capable Web browser (i.e.
Microsoft Internet Explorer 6 or higher,
or a current build of Firefox.)
(It makes sense to have multiple browsers available in case a problem develops while completing an exam or
deadline-critical assignment. Be sure to enable all Java/Javascript, set your cache to 'Always Reload' a page, and Allow Popup Windows, where
necessary.)
- Course-specific software, such as Microsoft Office, Access, or QuickBooks. Your course syllabus will indicate specifics.
- Word processing software, such as Word, WordPerfect, or
Open Office. Your instructor may require assignments to be turned in
using a particular format (such as .doc), and not many will be able to read 'Microsoft Works' files.
Helpful tips:
- Add your instructor's e-mail address to your address book so e-mails will be accepted.
- Anti-virus software, such as Norton or McAfee, is a practical necessity in the current online environment. Set it to automatically
scan messages, and be sure to check it regularly for updated virus definitions. Anyone spending serious time online should also
educate themselves (at least a little!) on
firewalls and anti-spyware.
- The WebCT home page contains links to their own
'browser tune-up'.
Some courses may require additional browser plug-ins to use, display or print various multimedia files. These are generally free and
install quickly on your computer. When downloading, be sure to select the file for your specific operating system and browser.
This may mean multiple downloads to keep different browsers supported.
Adobe Acrobat Reader lets you read and print files saved in the PDF format.
Shockwave Viewer lets you view Shockwave and Flash animations used on many educational sites.
- There are a variety of free audio and video players available online, each necessary for playing specific kinds of files (though
some will play more than one). See, for example,
Quicktime,
Real Player,
and
WinAmp.
Many software providers offer discounted Academic/Educational Versions to students. Places to shop for discounts include
JourneyEd.com,
Warehouse.com, or
SoftwareCity.com
While NPC library and lab computers provide Internet access, these computers may not contain all of the software or
services required for a specific Internet course. Students should contact the instructor to verify all hardware and software
requirements before starting course work (see also 'Refunds' above).
What about a textbook or other course materials?
Textbook requirements vary by course. The syllabus will list all texts, lab kits or software needed for the course. In some cases,
texts for online courses are different than those used in on-site classes. These materials can be ordered through the
NPC bookstore (online or via phone).
Other online sources for purchasing textbooks can also be found through the bookstore link.
For digital textbooks:
- 1. Locate the information in your textbook, the textbook CD or DVD, or on the textbook publisher's Web that provides the
recommended computer specifications to operate the textbook CD or DVD.
- 2. Compare the textbook recommended specifications with your personal computer specifications.
- 3. Windows Only: To find out if your computer has a CD or DVD player, Left click on Start, then left click My Computer. A screen
will display icons for the hard or fixed drives and removable drives. CD and DVD drives are labeled as removable drives.
To confirm that the CD or DVD drive is working properly: right click on the removable drive icon, then left click properties,
left click the properties tab and a message will indicate if device is working properly. If the message indicates device is not working
properly, clicking on the troubleshoot tab may assist you in repairing the CD or DVD drive. Be sure to check what type of disc
is provided by the textbook, CD or DVD. You will not be able to use a DVD disc in a CD disc drive, but you can use a CD disc
in a DVD drive. To find out if your computer has sufficient hard drive space for the CD or DVD application software: left click on Start,
then left click My Computer. Left click on the hard drive icon (typically the C drive although your computer may have more than
one hard drive), then choose properties. The screen will indicate the amount of free space on your computer hard drive. You must
have the amount of free space on your hard drive as required by the textbook CD or DVD application.
To find out if your computer
meets the type of operating system, the processor speed and random access memory (RAM) requirements as recommended
by the textbook CD or DVD: left click on Start, then right click My Computer, and then left click properties. The General
System Properties screen will then appear and display the following: Operating System (Windows 95, 98, 2000 or XP); Processor
type, such as Pentium 1, 2,3 or 4; and the amount of RAM such as 256k, 512k, 1GB, etc.). If your computer does not meet any
of the recommended specifications you may not be able to use the textbook CD or DVD.
For further assistance, you may call
800.266.7845, extension 7444.
- 4. Mac/Linux/Other Operating Systems: Follow steps one and two above. As you're doubtless well aware, some materials will
be listed as Windows-only, and your recourse in that case will be to NPC student lab computers for the install. Materials which are
cross-platform generally install in the standard ways (disk image to app folder for Mac, you-know-the drill for *NIX/etc.)
For further assistance with alternative OS installations and issues, you may call 800.266.7845, extension 7654.
NPC computers may not contain by default all of the software or services required for a specific Internet course. Students should
contact the instructor to verify all hardware and software requirements before starting course work (see also 'Refunds' above).
Are NPC library resources available to online students?
Students residing near NPC campuses or centers can visit the library during regular business hours. If this is not an option,
take advantage of the Library's
distance learning support page.
How do I communicate with my instructor and other students?
The majority of communication will be via e-mail. It is the student's responsibility to contact the instructor after
enrolling in a course. E-mail addresses are found via
the Online Courses page. The
course syllabus will list the instructor's office hours and phone numbers if you need to leave a voice message.
When sending an e-mail message, be sure to place an appropriate phrase in the Subject area so that your instructor will
have some idea what the body of the message will contain. Most instructors provide guidance on appropriate Subject areas in
their course syllabus. It is also recommended that you include your full name, e-mail address, course name or number, and
unit/chapter number within all attached documents.
Some courses use threaded discussions or chat rooms. If so, instructions will be included in the course syllabus.
What about quizzes or exams?
Some instructors use quizzes or exams, while others use other means of assessment. Refer to your syllabus.
If your course requires on-site testing and you live outside of the NPC service area, contact your instructor to arrange
for proctored testing.
How do I get a transcript?
Follow the instructions on the Records and Registration page.
No transcript of a student's record will be released until all financial obligations to the college have been satisfied.
Please allow one week for processing transcript requests.
If grades from an online course are needed immediately for a transcript, please inform your instructor that grades need
to be posted as quickly as possible.
What if I cannot complete the course within the allotted timeframe?
A grade of 'Incomplete' (I) may be given for reasons deemed legitimate by the instructor. Your course syllabus includes
guidelines for Incompletes.
A student receiving an Incomplete has the responsibility of initiating the procedure for removal of the grade. If an
Incomplete is not removed within one semester from the end of the semester in which it was awarded, it is automatically
converted to a grade of F.